Effective Business Writing Training - Course Outline


Duration: One Day - 9am - 4:30pm
Price: $530
Book: Enquire or make a course booking


Our business writing course targets individuals required to write professional documentation such as emails, letters and reports.

It's primary purpose is to equip you with the skills required to write clear, concise, effective business documents in an efficient and Professional manner. It is particularly relevant to:

  • Personal assistants
  • Managers
  • Sales representatives
  • Customer service personnel
  • Administration staff
  • Accounts staff


There are no prerequisites for this course.


Think how much of your time is spent writing emails, letters and reports each week. Does writing come naturally to you or do you hesitate, stumble and lose time trying to put your words together?

Think about the people who read your documents – are you convinced they are getting the message you want them to get? Poorly written communications can damage your organisation’s image and lose you business – its time to take action!

Our one day course shows you how to quickly construct business documents that save time and money. It provides you with tips for error free, plain English communications that will enhance your message – not bury it!

Interactive Delivery Format
The course is highly interactive with activities and practice session designed to put your new skills into action throughout the course. Amongst these activities is a letter writing workshop in which you have the opportunity to rework one of your own business documents with the help of our expert trainer.


Plan First, Write Later
Organise your thoughts and content with your audience in mind. What is it that you are trying to say and how best to say it means knowing your message and your audience.

The Art of Plain English
Use plain, user friendly English that leaves your audience with no doubt as to what you are saying.

Email – Today’s Letter
Emails have replaced the traditional business letter but few have learned how to use this medium effectively. This topic covers netiquette, email layout and how to avoid email pitfalls.

Readable Reports
Whether you create 1 or 100 page reports, we provide you with a formula that will make them clear and persuasive documents.

Clear Formatting, Clear Message
With information overload in today’s business world, it is more likely that your message will be scanned, not read. By using fonts, headings and bullets effectively, you can make your key points stand out. We demonstrate some of the time saving features in Microsoft Word that will not only bring out your message, but save you time.

Tips for Proofreading
Errors in spelling and punctuation can hide your message from your reader. Learn of some common errors writers make as well as good proofreading techniques.

Business Writing

Course Inclusions