Negotiation Skills Training - Course Outline
COURSE INFORMATION
Duration: One Day - 9am - 4:30pm
Price: $500
Book: Enquire or make a course booking
TARGET AUDIENCE & PURPOSE
Anyone who negotiates in their workplace or community.
PREREQUISITES
A basic knowledge of computers.
OVERVIEW
Negotiation Skills are a vital skill for the workplace. The aim of this course is to provide opportunities for participants to practice and develop their abilities to negotiate successfully to achieve successful outcomes.
COURSE CONTENT
Types of Negotiation
There are different types of negotiations which are suited to particular situations. These include Positional Negotiation and Principled Negotiation. Participants will practise these and develop the skills required for each type.
The Phases of Negotiation
Participants will practice several types of Negotiations and the skills required for each phase.
Topics include:
- Preparing for the negotiation
- Conducting the negotiation
- Closing the Negotiation
- Evaluating the effectiveness of the negotiation
Negotiation Styles
A range of styles can be used in Negotiations and are addressed in this topic. Participants will learn the strengths and weaknesses of each style and explore strategies to deal with each.
Negotiation Tools
This topics covers several tools which are crucial to negotiation success. Knowing when to use them and when not to is also addressed.
Topics include:
- Communication Skills such as Rapport, Listening Skills, Asking Questions
and Non-verbal communication - Adjournments
- Knowing the Other Party
Negotiation Tactics and Responses
This topic addresses the different tactics that are used in negotiations and how best to respond to them.